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A direct-booking engine for independent hotels
A booking and guest-experience platform that lets a hotel group take direct reservations and manage stays end to end.
Independent hotel groupThe challenge
The group paid high commissions to booking portals and had no single view of guests across its properties.
Most bookings came through portals that took a large cut.
Each property kept its own guest records.
Staff could not recognise returning guests across properties.
Check-in was manual and slow at busy times.
Managers pieced together occupancy from separate reports.
The solution
A direct-booking engine with shared guest profiles, so the group keeps its commission and knows every guest across properties.
Guests book rooms on the hotel's own site instead of through commission portals.
Stays, preferences and history are kept in one profile across every property.
Guests check in from their phone and skip the front-desk queue.
Bookings flow straight into the hotel's existing management system.
Managers see occupancy and booking revenue for every property in one view.
Technology stack
A booking and guest-experience platform that lets a hotel group take direct reservations and manage stays end to end.
We work in short, repeating cycles instead of one long build. Each cycle plans a small piece of work, designs, builds, tests and releases it, then reviews the result with you. Feedback from every review shapes the next cycle, so the product stays aligned with what your users and business need, and surprises show up early, not at the end.
Results
+38%
Increased direct bookings by 38%
Direct bookings
-70%
Reduced check-in time by 70%
Check-in time
Reduced commission paid to booking portals
Improved the guest experience across properties
A direct-booking engine for independent hotels
Direct booking engine, Guest profiles
Product screenshots
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UI screens
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The engineering and product work behind this case study.
Design and develop high-performance web applications that deliver seamless digital experiences.
Build intuitive mobile applications that connect customers, employees, and business operations.
Build reliable cloud infrastructure and delivery pipelines that improve scalability, deployment, and operational efficiency.
Create intuitive and business-focused digital experiences that make complex products easier to use.
Product images
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Before
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After
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