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CivicPass

Digital Public Governance & Citizen Redressal Portal

CivicPass modernizes citizen service delivery for a state government serving 12 million residents, enabling instantaneous birth/death certificates, property tax payments, grievance tracking, and social welfare distribution.

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Client

State Department of Digital Governance

Industry

GovTech & Public Administration

Project type

e-Governance portal

Duration

20 Weeks

The challenge

What State Department of Digital Governance was up against

Citizens spent hours standing in physical government offices, dealing with lost paper applications, opaque delays, and lack of accountability in resolving civic grievances.

01Multiple trips to municipal offices required for basic certificate renewals
02High rates of untracked grievance complaints without deadline escalations
03Limited transparency on processing status leading to citizen frustration
04Lack of accessible portals for senior citizens and non-English speakers

The solution

What Veritos built

A single digital window for municipal services, with live tracking and automatic escalation so no application gets lost.

01Build a single-window digital gateway for 80+ municipal government services.
02Provide real-time WhatsApp & SMS tracking for application progress.
03Incorporate automated officer routing with automated hierarchical escalation.
04Design for 100% WCAG 2.1 AA accessibility and voice-assisted navigation.

Technology stack

Technology used in this project

Aadhaar e-KYC

About

About the project

Client: State Department of Digital Governance
Industry: GovTech & Public Administration
Platform: Progressive Citizen Web & Mobile Gateway
Timeline: 5 Months (20 Weeks)

Concept

Intelligent workflow orchestration and automated data sync
User-centered digital interface engineered for high productivity
Scalable cloud architecture tailored for peak volume
Real-time actionable telemetry and performance insights

Goals

Citizens spent hours standing in physical government offices, dealing with lost paper applications, opaque delays, and lack of accountability in resolving civic grievances.

Eliminate manual paperwork and legacy operational bottlenecks
Deliver instantaneous, compliant user access across platforms
Establish end-to-end data integrity and real-time observability
Provide frictionless stakeholder collaboration and transparency

Solution

A single digital window for municipal services, with live tracking and automatic escalation so no application gets lost.

Build a single-window digital gateway for 80+ municipal government services.
Provide real-time WhatsApp & SMS tracking for application progress.
Incorporate automated officer routing with automated hierarchical escalation.
Design for 100% WCAG 2.1 AA accessibility and voice-assisted navigation.

From concept to solution

Agile is how we deliver every project

We work in short, repeating cycles instead of one long build. Each cycle plans a small piece of work, designs, builds, tests and releases it, then reviews the result with you. Feedback from every review shapes the next cycle, so the product stays aligned with what your users and business need, and surprises show up early, not at the end.

Results

What changed for State Department of Digital Governance

12M

Increased reach of citizen services across the city

Residents served

Instant

Reduced processing time for certificates to minutes

Birth and death certificates

Online

Removed visits to government offices

Property tax and grievance tracking

Improved accountability in grievance handling

Visual content

Visual design

CivicPass

Digital Public Governance & Citizen Redressal Portal

Product screenshots

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01Product screenshots

UI screens

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02UI screens

Services used in this project

The engineering and product work behind this case study.

Custom Software dev

Engineering

Build scalable software tailored to your business processes, users, and growth objectives.

Engineering

Web Development

Engineering

Design and develop high-performance web applications that deliver seamless digital experiences.

Engineering

Data Engineering & Analytics

AI & Data

Build data pipelines and dashboards that turn scattered business data into reliable decisions.

AI & Data

Have a similar challenge? Let's discuss it.

Discuss Your Project

CivicPass

What State Department of Digital Governance was up against

What Veritos built

Technology used in this project